Ordering, Shipping, Returns & Exchanges
When and how will my order ship?
Most orders ship either the same day, or the following business day. Unless noted otherwise, all of our products ship from within the UK, using DPD as our carrier.
Certain products (including the Sleep Stone Mask and n.o.w. by Solu meditation speakers), are available to purchase on our UK store but will ship from the U.S. Additional shipping and duties will apply. The full amount calculated (based on weight and distance) is transferred to the international carrier. These costs are calculated automatically; we do not retain any of the funds collected for international shipping.
You will receive an automatic email with tracking information when your order ships, so you can track your delivery.
Do you offer free shipping?
We are pleased to offer free or subsidised shipping within the UK on all products currently stocked in the UK. This includes all weighted bedding, pillowcases, and duvet covers. Addresses within England, Scotland, and Wales will ship for free via DPD UK Next Day. Addresses within Northern Ireland and the Channel Islands will ship via DPD Two-Day; there will be a shipping charge, but it is subsidised by Baloo to give you the lowest price possible.
Items currently located only in the US (as noted) will ship from California; additional shipping and duties will apply.
Return & Exchange Policy
We're pleased to offer an extended return window for the holidays! Orders placed between November 1 and December 15 will be eligible for return or exchange through January 15, 2023. Outside of this window, we ask that returns be initiated within 30 days of delivery, which provides time to get used to the new feeling of sleeping with a weighted blanket. It may take several nights to adjust.
To make a return, please email us at firstname.lastname@example.org.
We are pleased to offer complimentary shipping in UK on returns for store credit. If you prefer a refund to your original form of payment, then a return shipping cost of £12.50 per blanket will be withheld from the refund amount. (This will be higher when sending a return from Northern Ireland or the Channel Islands, due to the higher shipping costs.)
When your return is complete, you will receive a shipping label on the portal and via email. Please ship your returned item to us within 28 days of receipt of your label. After that time, any unshipped return will be automatically cancelled, and the label will no longer function.
Once we receive the return back in like-new condition, we will email you a gift card for store credit or refund your original method of payment minus the return shipping cost.
Any items received with damage due to transit or manufacturer defect will be replaced or refunded according to our Quality Guarantee.
Only orders placed on our website and shipped within the UK may be returned to us; items purchased from another store or retail website should be returned to the original merchant.
Gift wrapping & gift notes
We're so glad you're considering giving Baloo as a gift. We do offer the option of including a free gift note with your package! If you'd like to include a message to your recipient, you can enter it in the shopping cart, before checkout.
Unfortunately we are not able to offer gift wrapping at this time.
Not sure what size to purchase as a gift? Our 12lb Weighted Throw is our #1 most gifted item and our top recommendation for anyone trying a weighted blanket for the first time! We do also offer gift cards in any amount; just email us at email@example.com to request.
Sales & discounts
All signups to our email list receive a 10% storewide discount. Sign up below and receive your discount code immediately by email. Our email list is also a great place to hear about our sales events, flash sales, special events and new products!
Help with a promo code
Please note, our cart is only able to apply one discount code per order. Multiple promo codes will not apply. "Open Box" blankets are already heavily discounted, and as such are not eligible for further discounts. For other issues with a valid promo code, please use our chat feature or email us at firstname.lastname@example.org.
Ordering in Europe
Orders placed on Balooliving.co.uk can currently ship only within the UK. However, most of our products are also available to purchase on Amazon.co.uk, which will ship to many addresses within Europe. Please enter your address at checkout for availability and shipping costs.
Other international orders
If you're outside of Canada, the UK, or Europe, we are pleased to offer international shipping through our US store, balooliving.com!
In an effort to expedite and simplify delivery, all fees, including customs and duties, are included in the shipping price shown at checkout. The full amount calculated (based on weight and distance) is transferred to the international carrier; Baloo does not retain any of the funds, and we are not able to control the amount quoted.
The estimated transit time is approximately 14 days, and tracking will be provided when your order ships. The final delivery will be performed by a local carrier in your country, with signature confirmation required. We occasionally see transit times that are longer than 14 days, up to 28 days; this is partly due to delays at customs in the destination country.
When your order ships, you will receive the tracking number via email. You'll be able to track your order using this link; just replace the brackets with your tracking number: https://app.borderguru.com/tracking/
We are unable to accept returns or exchanges on orders shipped internationally.